Terms and Conditions

§ 5. General Information and Prices

1. Browsing the Store does not require creating an Account. An Order can be placed with or without an Account.
2. Prices in the Store are gross prices (they include VAT). Base prices are expressed in Polish złoty (PLN). Prices for Customers from other countries may be presented in their local currency; the amount in the currency selected when placing the Order is the binding amount.
3. The total price to be paid includes the price of the Products and the delivery cost. The Customer will see it before placing the Order, in the Order summary.
4. Entrepreneurs from other EU countries holding a valid VAT-EU number may receive an invoice without VAT (reverse charge) after verification of the number in the VIES system.

§ 6. Account in the Store

1. Creating and maintaining an Account is free of charge. Logging in is done in the manner indicated on the Store's login page.
2. The Customer may at any time, without giving a reason and free of charge, delete the Account by sending a request to the e-mail address or correspondence address provided in § 3.

§ 7. Placing an Order

1. Add the selected Products to the cart and proceed to checkout.
2. Provide the recipient's data, delivery address, and – if you need a business invoice – the invoice details.
3. Select the delivery method and payment method.
4. Check the summary and click the button confirming the Order with an obligation to pay (e.g., "Pay now").

§ 8. Delivery and Payment Methods

1. Available delivery methods:
   • courier shipment (e.g., DPD, DHL, FedEx, UPS – depending on dimensions and country),
   • InPost parcel lockers (standard shipments within Poland),
   • dedicated transport for oversized shipments (e.g., engines, gearboxes, bodywork elements),
   • personal pickup at: ul. Kaliska 62A, 62-303 Kaczanowo, after prior appointment.
2. Available payment methods:
   • online payments made at the Store checkout via Shopify Payments: payment cards (e.g., Visa, Mastercard), Apple Pay, Google Pay, and Shop Pay,
   • traditional bank transfer to the Seller's account indicated in § 3,
   • payment in cash or by card upon personal pickup.
3. The delivery and payment methods available for a specific Order (depending on the country, dimensions, and value) are always displayed at checkout before placing the Order. Delivery and cost details are described in the Shipping Policy.

§ 9. Conclusion and Performance of the Sales Agreement

1. After placing the Order, the Customer receives an e-mail confirming its acceptance. The Sales Agreement is concluded upon receipt of this message.
2. With online payment, payment is made during the placement of the Order. With traditional bank transfer, the Customer should pay within 2 business days of the conclusion of the agreement – after this period, the Seller may cancel the Order, informing the Customer about it.
3. Orders paid on business days until 1:00 PM are usually shipped the same day, and the rest – the next business day. The delivery time runs from the day the payment is credited, and for personal pickup – from the day the agreement is concluded.
4. Delivery is carried out within Poland and to the countries available in the Store when placing the Order.
5. Personal pickup is free of charge. The Seller informs the Customer by e-mail or telephone when the Product is ready for pickup.

§ 10. Right of Withdrawal

1. The Consumer and the Entrepreneur acting as a consumer may withdraw from the Sales Agreement within 14 days without giving a reason. The period runs from the day the Customer (or a person designated by them other than the carrier) took possession of the Product; for several Products delivered separately – from taking possession of the last one.
2. To withdraw from the agreement, it is sufficient to send a declaration to the Seller before the deadline expires, e.g., by e-mail to info@davicar.pl or by post to the address in § 3. The sample form constituting Annex No. 1 can be used, but it is not mandatory.
3. The Customer returns the Product to the address: DAVICAR, ul. Kaliska 62A, 62-303 Kaczanowo, Poland, no later than 14 days from the day of withdrawal from the agreement. The Customer bears the direct cost of returning the Product.
4. The Seller refunds all received payments, including the delivery cost to the Customer (up to the amount of the cheapest standard delivery method offered by the Store), within 14 days of receiving the declaration of withdrawal – using the same payment method used by the Customer, unless the Customer agrees to another one, at no cost to them. The Seller may withhold the refund until the Product is returned or proof of its return is received, whichever occurs first.
5. The Customer is responsible for any reduction in the Product's value resulting from using it in a manner exceeding what is necessary to establish its nature, characteristics, and functioning (e.g., damage during assembly, rubbing off of numbers, breaking of seals).
6. The right of withdrawal does not apply in cases specified in Art. 38 of the Act of May 30, 2014, on Consumer Rights, in particular when the Product was manufactured according to the Customer's specifications or serves to satisfy their individualized needs.

§ 11. Complaints

1. The Seller is liable to the Consumer and the Entrepreneur acting as a consumer for the conformity of the Product with the agreement on the terms specified in Chapter 5a of the Act on Consumer Rights. In the event of non-conformity, the Customer may demand repair or replacement, and in cases provided for by law – a price reduction or withdrawal from the agreement.
2. For used Products, the condition in which the Product is sold is specified in its description in the Store.
3. A complaint can be submitted by e-mail to info@davicar.pl or in writing to the address in § 3. It is advisable to provide the Order number, a description of the problem, the date it was discovered, and your demand.
4. The Seller responds to the Consumer's and the Entrepreneur acting as a consumer's complaint within 14 days of receiving it. Failure to respond within this period means acceptance of the complaint.
5. Products returned as part of a complaint should be sent to the address in § 3. If the complaint is justified, the Seller covers the return cost.
6. For Customers who are neither Consumers nor Entrepreneurs acting as consumers, the Seller's liability under warranty is excluded.
7. If a warranty was provided for the Product (e.g., a startup warranty), its terms are provided in the Product description.

§ 12. Out-of-Court Complaint Resolution and Claims Enforcement

1. The Consumer may use out-of-court dispute resolution methods, in particular:
   • contact the provincial inspector of the Office of Competition and Consumer Protection with a request to initiate mediation proceedings,
   • contact the permanent consumer arbitration court operating at the provincial inspectorate of the Office of Competition and Consumer Protection,
   • obtain free assistance from the county (municipal) consumer ombudsman or a consumer organization (e.g., the Consumers' Federation).
2. Information about these procedures and the list of entities entitled to conduct proceedings are available on the Office of Competition and Consumer Protection website: polubowne.uokik.gov.pl. Use of them is voluntary.

§ 13. Personal Data

The administrator of the Customer's personal data is the Seller. The data are processed for the purpose of fulfilling Orders, handling complaints and returns, and with the Customer's consent – for marketing purposes. Detailed rules, including the Customer's rights, are described in the Privacy Policy.

§ 14. Final Provisions

1. Agreements are concluded in Polish.
2. Polish law applies to the agreements. The choice of law does not deprive the Consumer residing in another country of the protection provided by the provisions of that country, which cannot be excluded by agreement.
3. The Seller may change the Terms and Conditions for valid reasons (change in regulations, change in payment or delivery methods). The change comes into effect 7 days after publication and does not apply to Orders placed earlier.
4. For matters not regulated, the provisions of the Civil Code, the Act on Consumer Rights, the Act on the Provision of Services by Electronic Means, and the GDPR apply.

Annex No. 1 – Sample Agreement Withdrawal Form

(the form should be filled out and returned only if you wish to withdraw from the agreement)

Recipient: P.W. PTAK Mirosław Ptak (DAVICAR), ul. Kaliska 62A, 62-303 Kaczanowo, e-mail: info@davicar.pl

I/We(*) hereby inform you of my/our withdrawal from the sales agreement for the following items: ………………………………

Date of conclusion of the agreement / receipt(*): ……………………
Order number: ……………………
Consumer's name and surname: ……………………
Consumer's address: ……………………
Account number for refund (if payment was by traditional bank transfer): ……………………
Consumer's signature (only if the form is sent in paper form): ……………………
Date: ……………………

(*) Delete as appropriate.